Acoustic shock at work
Employers have a duty to protect the hearing of their employees. One common cause of hearing problems in the workplace, particularly among call centre workers, is acoustic shock.
Acoustic shock is a short, high-pitched or high-intensity sound transmitted through a telephone or radio headset. Various measures can be taken to protect workers from acoustic shock, but where employers fail to provide this protection the risk of injury is increased.
If you have suffered hearing damage as a result of acoustic shock, you may be able to make a compensation claim through Irwin Mitchell.
Expert advice on acoustic shock claims
Acoustic shock can lead to a number of hearing problems, including:
- Permanent hearing damage
- Tinnitus
- Increased sensitivity to sound often leading to pain – known as hyperacusis
Employers can take a number of measures to protect their workers from acoustic shock, including providing specialist headsets to call handlers that protect against acoustic shock.
People working in call handling should be trained to recognise acoustic shock and procedures should be in place for incidents to be reported. Employers should gather the details of the incident including details of the equipment used and any symptoms suffered.
Where these reporting systems are not in place, it may be possible to claim compensation if you suffer hearing damage as a result of acoustic shock.
Acoustic shock compensation claim
Our expert lawyers have years of experience of helping workers make an acoustic shock claim. We will keep you informed of the progress of your claim and guide you through your claim in no-nonsense language.
If you have suffered hearing damage due to an acoustic shock at work, complete our claims form or call 0800 313 4748.
* Subject to entering into a ‘No Win No Fee’ agreement in conjunction with our Allianz Litigate insurance policy and complying with your responsibilities under its terms.
All Scottish cases will be handled by the Scottish law firm with which we are associated, Irwin Mitchell Scotland LLP. The law relating to funding is different in Scotland and you will receive separate advice about what that means as well as a separate funding agreement.
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